IS Service Delivery Analyst

We are looking for suitably experienced and qualified candidates for submission to our client as per above mention, upon interested send the details to my email. See info as below:-

CLIENT : HESS Oil & Gas Sdn Bhd
LOCATION : Kuala Lumpur (Office)
DURATION : 6 Months (Contract Basis)- ASAP
POSITION : IS Service Delivery Analyst

Qualification (Educational, Technical and soft skills)

Experience:
• Bachelor's Degree/Diploma in Computer Science or related discipline with an IT focus is preferred
• 3 to 5 years experience in a direct hands on Desktop/PC support role
• Prior experience of participation in one or more IS related projects
• Significant knowledge/exposure related to IS discipline such as network and server is an added advantage

Skills and Knowledge:
• Good organizational, prioritizing and interpersonal skills
• Good written and spoken communication skills in English
• Able to work independently and willing to take project management responsibilities
• Highly motivated and able to work and contribute effectively in a regional team

Summary of position

This individual will work with a team of IS personnel responsible for day to day Windows Desktop support in the appointed country of employment. The incumbent will be expected to provide direct `hands-on' support to the general user community as well as providing guidance to other members of the support team namely Geosciences systems, technical application support, Infrastructure support, information and data management functions.

The incumbent along with the IS Service Delivery Team Lead (ISDLT) will be responsible for IS service delivery across the region and ensuring customer satisfaction is maintained and improved.

The individual will oversee performance, availability and reliability of all Windows desktops, blackberry, phones (desk and mobile), printers, digital senders, door access system, office CCTV in the country of support and other operational sites and will also work as part of the winder IS team to help diagnose and resolve any network and/or server issues.

The individual must have a high degree of customer focus and accept ownership of problems. Where a problem cannot be resolved directly it should be coordinated through to successful resolution by calling on other members of the IS support organization, IBM Service Desk or external resource as required. At all times good communication with the customer should be maintained to ensure they are aware of progress.

The IS Service Delivery Analyst will also assist in the identification and implementation of best practice desktop support. This will include:

• Effective fault tracking procedure using the company helpdesk system
• Sharing of workload across the support team
• Use of remote support technology for locations where no onsite IS support is available
• Sharing of knowledge/information and collaborate with team across the region

Core Responsibilities

• Provide desktop/PC support in the country or location of first instance support
• Provide first level support for other IS functions in region such as network, voice, server etc. Coordinate callout of more technical resource where required.
• Provided performance, availability and operability of user based equipment such as desktops, laptops, blackberries, phone (desk and mobile), printers and digital senders
• Maintain and ensure availability and operability of public amenities system like door access system, office CCTV and meeting room equipments.
• Provide reactive problem management and proactive problem analysis.
• Provide appropriate problem status reporting to the IS Service Delivery Team Lead
• Work as part of a global IS team to ensure that corporate standards are adhered at all times
• Assist in IS project activity as required – e.g setup of new operational sites, infrastructure implementation and major software upgrades etc.
• Provide backup support and coordination for regional sites.
• Maintain hardware inventory and be directly responsible for the IBM IMAC (install,, maintain, add and change) process
• Ensuring all support calls are logged in the helpdesk system and provide monthly analysis of issue trending to the Information System Manager and ISDLT
• Assist in coordination of desktop related projects like desktop refresh, office relocation and other IS project implementation
• Assist in providing support for IS systems, voice and data communication at Shorebase, onshore and offshore drilling sites.

Please sent your detailed resume stating expected salary in MYR (Monthly/Daily) together with copies of relevant certificates (Education/Training/Testimonial/etc), point of origin and your availability to join this project. Please distribute to your colleagues, friends, contacts:
To those who are interested, please e-mail your CV to norazzura@cekaptechnical.com ASAP before 17th March 2011.


NOR ` AZZURA BINTI ABDULLAH
Manpower Executive Support Admin
(Manpower Department)

Cekap Technical Services Sdn Bhd
Integrated Engineering and Project Management
No. D-2-9, Setiawangsa Business Suite, Jalan Setiawangsa 11,
Taman Setiawangsa, 54200 Kuala Lumpur, Malaysia.
Tel: +60 3 4257 3292| HP- 019 2486974 l Fax: +60 3 4256 9286 |
Email: norazzura@cekaptechnical.com